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4.6 / 10Jeremy H Posted 27/09/2024
Type of stay : Couple
Accommodation : Comfort Package + electricity
Period of stay : From 25/09/2024 to 26/09/2024
The establishment
Prebooked online as arriving around lunchtime when reception is closed. We were travelling during some very stormy weather. Charged 10 euros booking fee and not given opportunity to use ACSI discount. We paid about 37 euros for 1 night! After arrival and reception opening we discovered we had paid about 15 euros more than we needed to. We complained but reception claimed booking fee necessary and would not refund.
Improve website, make lunchtime arrival easier and cancel 10 euro fee for booking!
Accommodation review
Shaded Pitch with water and electricity
Establishment response :
Bonjour. Nous avons bien compris votre mécontentement mais effectivement, lorsque vous réserver une place dans notre camping, des frais de réservation sont à prendre en compte. Vous pouvez venir dans notre camping sans réservation mais une place ne vous sera pas garantie. Notre réception est fermé pour le déjeuner tous les jours mais une permanence est en place tous les jours pendant les pauses, comme indiqué sur la porte de la réception. Si vous sonnez pendant nos heures de pauses déjeuners, quelqu'un est présent pour vous accueillir. Cordialement
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingActivitiesRegion -
8.67 / 10Michael O Posted 26/09/2024
Type of stay : Couple
Accommodation : Comfort Package + electricity
Period of stay : From 16/09/2024 to 21/09/2024
The establishment
A lovely site close to a nice village and lots of wine tasting opportunities.
Nothing
Accommodation review
Not applicable
Not applicable
Establishment response :
Thank you very much for your complimentary comments! We are delighted that our campsite is located in a pretty village surrounded by vineyards. We work with a number of wine partners and offer a wide range of wine-related activities, so you can be sure of a great experience. We look forward to welcoming you back to our beautiful region.
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingRegion -
8.89 / 10Rosemary P Posted 25/09/2024
Type of stay : OAP couple
Accommodation : Emplacement
Period of stay : From 08/09/2024 to 15/09/2024
The establishment
The welcome from staff in the reception. The cleanliness and space in the toilet block The swimming pool We originally planned 3 nights and stayed for 7: the site and area were so good.
Accommodation review
shaded pitch with hedges.
The pitch was a bit tight to back the caravan in as there was a car immediately opposite at the front of their pitch
Establishment response :
Thank you for taking the time to tell us about your experience at La Grappe Fleurie! We appreciate that the quality of our services helped to make your stay a pleasant one. We are delighted that our site and the region met your expectations, especially as you extended your stay to make the most of it! We take note of your comment. We look forward to welcoming you back soon for an even more perfect experience.
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingRegion -
8 / 10Peter A Posted 17/09/2024
Type of stay : Couple
Accommodation : Comfort Package + electricity
Period of stay : From 13/09/2024 to 16/09/2024
The establishment
Great clean facilities, well laid out & maintained, in a wonderful location!
Accommodation review
Spacious and well maintained
Establishment response :
Merci pour votre retour !
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingRegion -
9.5 / 10Amanda J Posted 05/09/2024
Type of stay : Couple
Accommodation : Comfort Package + electricity
Period of stay : From 03/09/2024 to 04/09/2024
The establishment
Good check in, clean facilities. Well situated for visiting Fleurie. We only stayed one night, but had we not booked the next place we would have stayed for two to explore the town and surroundings.
We would have liked to have booked the meal, but could not find how to do this before we arrived.
Accommodation review
Good size pitch with water and electricity.
The cabin opposite our pitch had a van parked in the front, this did give us a difficulty when manovering out.
Establishment response :
Thank you so much for your compliments! You can book your meal before you arrive or directly on site! We hope to see you again soon!
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioRegion -
8.44 / 10Nick M Posted 26/08/2024
Type of stay : OAP couple
Accommodation : Comfort Package + electricity
Period of stay : From 09/08/2024 to 14/08/2024
The establishment
a 5 night stop over to sample some local wines
Advanced information on site facilities could be more clearly given
Accommodation review
Pitch was adequately sized. Position was good giving good shade in the extreme heat but also sunny areas for taking in some of the sun.
Pitch was a bit stony
Establishment response :
Thank you very much for your feedback. We've taken your comments into account. The Grappe Fleurie team
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingRegion -
9.43 / 10John W Posted 24/08/2024
Type of stay : OAP couple
Accommodation : Emplacement
Period of stay : From 22/08/2024 to 23/08/2024
The establishment
Friendly staff who spoke good English. Clean and tidy site which was well organised
It was difficult to find the pitch number signs as the hedges had overgrown them! We actually pitched in the wrong place! We missed the sign. The staff were very understanding but the sign number was hidden by the hedge.
Accommodation review
Easy access water on pitch
No
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratio -
9.7 / 10Stephen J Posted 09/08/2024
Type of stay : Couple
Accommodation : Emplacement
Period of stay : From 03/08/2024 to 08/08/2024
The establishment
A great campsite lovely location very friendly staff Lovely decent sized pitches with good amount of privacy This year there was food vans most nights which was a plus
Accommodation review
Privacy and a decent size
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioSwimmingActivitiesRegion -
9.5 / 10Lovell E Posted 09/08/2024
Type of stay : Couple
Accommodation : Emplacement
Period of stay : From 02/08/2024 to 08/08/2024
The establishment
Fantastic as ever. Marie, Stefan and the team are always there to help. The location is perfect ( we love to hike) and so quiet. Fleurie is the perfect little town.
Some of the showers and toilets need a little attention ( broken buttons etc)
Accommodation review
Good shade and privacy
Detailed review
GeneralCleanlinessAccommodationComfortReceptionServices & amenitiesQuality-price ratioRegion -
9 / 10F.G J Posted 30/07/2024
Type of stay : Family with teenager(s)
Accommodation : Comfort Package + electricity
Period of stay : From 28/07/2024 to 29/07/2024
